COVID-19: Disability Resources | Brown School at Washington University in St. Louis
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Disability Resources

Disability Resources will not be accepting face-to-face appointments or allowing walk-in visitors until further notice. However, DR staff are committed to supporting students through this situation via virtual communication. Individuals may arrange phone and Zoom appointments to occur during business hours (8:30 am-4 pm CST), by emailing

Disability Resources will not administer exams and quizzes until further notice.

Here are some tips to move forward:

  • Review the updated course syllabi. Consider how your disability-related concerns are impacted by new expectations, and make an appointment to speak with a DR staff about any concerns if you believe accommodations need to be adjusted.
  • Communicate with your faculty. Even if you did so at the beginning of the semester, provide your instructors with a copy of your accommodation letter, and talk with them about your intent to utilize the accommodations. It is your responsibility to inform faculty of your needs and approved academic accommodations.
  • Request testing accommodations prior to tests. Online test platforms allow faculty to easily adjust established settings for students, particularly individuals needing extended time. If you receive DR authorized testing accommodations, confirm this need with your instructors. DR staff can assist you (and faculty) with questions.
  • When messaging faculty, CC: Disability Resources. We welcome the opportunity to assist students in conversations with their instructors. If you choose, add in the “CC” line of your email, and use the subject line: “DR Accommodations” (or similar).

WashU has created the following Frequently Asked Questions and guidance information.  We encourage you to contact Disability Resources via email with any questions or concerns.


Note to Students: If you have not shared your accommodation letters with your instructor, you must do so to ensure instructors can properly accommodate your needs during this transition to online instruction.

Please reach out to your instructors regarding exams and class structure, as we do not have details regarding how each professor will transition their class to an online format.


Will I still receive my accommodations? 
 Yes, though you may realize some accommodations used during in-person instruction aren’t necessary for online instruction. Additionally, other adjustments to your approved accommodations may be appropriate because of the transition to an online platform. Send a copy of your WashU Accommodation letter to your instructor and follow up with them individually to confirm how your accommodations will be met in the online environment.

What do I do if my instructor is not responsive? 
Contact immediately.

I do not have access to reliable internet at home. How can I complete my course?
 We know that some of our students have limited access to high-quality, high-speed internet services at home. If you have concerns about your internet access, please call 314-935-8300 or 888-234-2863 and listen to the menu options to learn how to access technical support.

Do I need to complete a new Exam Request form for my exams? 
No. At this time exams will be facilitated by instructors through the online platform they are using.

What if I need to modify my accommodation plan during this transition? 
Fill out a supplemental request form and set up a meeting time with our office online.  Appointments are available at various times throughout the day.  All meetings will be held by phone or via ZOOM.  While DR strives to process all requests quickly, some supplemental requests may take up to 2 weeks to review and verify.

What if I don’t have a digital copy of my official accommodation letter? 
You can download a copy of your letter on Access WashU: or email us at to receive a PDF version.

What if I need materials in alternative text format?
Complete the form online: