Applying Process and Quality Improvement Techniques to Service Organizations | Brown School at Washington University in St. Louis
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Applying Process and Quality Improvement Techniques to Service Organizations


Registration for this course closed on June 4th

15 CEUs/CPH units - (7.5 live, 7.5 self-paced)

This course will be conducted via a virtual Zoom meeting online format and self-paced instruction in Canvas. Access to a computer/laptop with internet access is required. Please contact Professional Development with any questions.

Sarah Buek, MSW, LCSW
Founder & Principal, The IllumiLab
Adjunct Faculty, Brown School

The program is designed for those interested in process and quality improvement, in service-oriented organizations. We will study business process and quality improvement tools and practices that are integral to achieve maximum efficiency and efficacy in non-profit, charitable, and mission-based ventures. Participants will learn how to leverage tools from various continuous quality improvement models including business process improvement and the fundamental concepts of Lean Six Sigma.

For more information on classwork and reading expectations, please click here.

The course will consist of daily live Zoom webinars from 2:30 - 4:00 p.m. (CST), and 7.5 hours of self-paced instruction (recorded lectures and demonstrations) in Canvas.

Class size is limited to 20.

$650 General admission
$450 Non-profit/government employees (1st Summer Institute class)
$400 Non-profit/government employees (Additional Summer Institute classes)

This class will include both degree-seeking graduate students and practicing professionals. Individuals registering through Professional Development will receive continuing education units - but not academic credit - for the class.

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About the Instructor:
Portrait of Bob MaiSarah founded The IllumiLab (as Insight Partners Consulting) in 2016 after having worked in the non-profit sector as a family therapist, program manager, quality improvement manager, grant-maker, and capacity-builder. Throughout her career, Sarah’s been driven toward increasing effectiveness, efficiency, and impact. She believes that, as mission-minded professionals who are drawn into this work in order to make a difference in the lives of vulnerable people and struggling communities, we cannot afford to waste time, energy, information, opportunities, or resources. Sarah is passionate about making the tools and processes of reflection and learning accessible, intuitive, and energizing.

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