Employee Performance: Problem Solving for Problem Situations | Brown School at Washington University in St. Louis
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Employee Performance: Problem Solving for Problem Situations

Due to the global health situation, Washington University is enacting a distance learning policy impacting all Professional Development offerings until at least Memorial Day (late May). We are currently working with individual instructors to determine whether each offering will be postponed or offered as scheduled in an online format. Most webpages are now updated to reflect this information. Thank you for your patience in these uniquely dynamic times.

Krista Junge, MSEd
Director, Quality & Training, BJC Healthcare
Adjunct Faculty, Brown School

Preferred registration deadline: August 7th

This workshop will be conducted in a virtual Zoom meeting online format.

3 CEUs/CPH units

When an employee is not meeting job expectations, any number of factors may be the cause. The reason for poor performance and its likely duration are key factors in sound decisions about how a manager might best respond.

This workshop you will give you greater ability to diagnose the root cause of employee low performance and take appropriate action to help the employee improve or move on. We will practice skills in diagnosing problems of skill vs. will and other root causes of performance problems. Learn how to develop coaching plans for staff who are low performing and practice the conversations you need to have in implement a coaching plan.

General Admission: $60**
Class size is limited to 30.

**Discounts on workshop admission are offered to the Brown School’s students, alumni, and field instructors. We also offer a discount to full-time graduate students in other programs and to our Washington University faculty/staff colleagues. No other discounts are available. Admission discounts apply automatically in your cart, based on your profile in our registration software.

*Registration will open in a new window

Important Notice:  A recent Chrome update is causing some registrations completed with Chrome to post in our software with missing data.  For the present, we recommend using an alternative browser (such as Firefox, Explorer, Edge or Safari).  Chrome users may experience a delay with registration confirmations.

Washington University’s Danforth Campus is currently closed, in accordance with directives from state and local government.  Professional Development staff are working remotely and are available to answer your questions at profdev@brownschool.wustl.edu.  Please note that we are unable to receive mail, answer telephones, or welcome visitors to campus at this time.